Your Pet's Safety Is
Non-Negotiable
Every provider is ID-verified. Every booking is covered by our platform insurance. Every walk is GPS-tracked in real time. Every review is from a real completed booking.
Optional Extra Protection
DBS Verified Badge
We offer a voluntary DBS Verified badge for providers who choose to submit an Enhanced DBS certificate. It's not mandatory to join — but providers who have one earn a visible badge on their profile, helping them stand out and build trust faster with pet owners.
An Enhanced DBS is the same level of check used for professionals working with vulnerable groups. If it matters to you, look for the badge when choosing your pet pro.
Identity Assurance
Photo ID & Selfie Verification
Every provider must submit a valid government-issued photo ID (passport or driving licence) and a live selfie that is cross-matched using biometric verification technology. This ensures the person walking your dog is exactly who they say they are.
We also verify their registered address to ensure they are local, real, and accountable. No anonymous accounts, no fake profiles.
Financial Protection
Public Liability Insurance
Defonseka Ltd — the company behind UrPetPals — holds platform-wide Public Liability Insurance covering every booking made through the app. You and your pet are protected the moment your pet pro starts work.
Providers don't need to arrange their own policy. It's built into the platform — no gaps, no lapses, no relying on individual providers to have their paperwork in order.
Real-Time Visibility
Live GPS on Every Walk
The moment your pet's walk begins, live GPS tracking kicks in. Watch the exact route on a real-time map, see the distance covered, the pace, and the duration. You'll never have to wonder where your pet is.
After every walk, you receive a detailed route summary with a map of the path taken, total distance, and timestamps. Full transparency, every time.
Always Available
24/7 Support & In-App SOS
Our dedicated support team is available around the clock, 365 days a year. Whether it's a late-night concern, an early morning question, or an urgent incident, we're here instantly.
Both owners and providers have access to an emergency SOS button in the app. One tap connects you directly to our safety team and, if needed, local emergency services. Help is never more than a tap away.
Authentic Feedback
Verified Reviews Only
Every review on UrPetPals comes from a real, completed booking. You cannot leave a review without having used the service. This means no fake reviews, no manipulation, and no paid testimonials.
Reviews are linked to verified booking IDs and cannot be edited or removed by providers. What you read is genuine feedback from real pet owners who used the service.
Safety you can measure
Every provider is vetted. Every walk is tracked. Every review is real. These aren't aspirations — they're requirements.
Book with confidence
Every provider is ID-verified. Every booking is covered by our platform insurance. Every walk is GPS-tracked. Your pet deserves nothing less.
Book with Confidence